We apologize for the disruption earlier. The majority of our period of monitoring & investigation was focussed on clearing background processing tasks based on their priority. All users have been able to login and use LearnUpon since 4am UTC.
We will be finalising our investigations and remediation steps over the next few days and will be happy to share additional details with any impacted customer, just reach out to your Customer Success or Customer Support team contacts.
Posted Mar 01, 2023 - 14:14 UTC
Update
We're finally almost clear of all pending background processing for the lowest priority background work. We now have an ETA of less than 1 hour for all remaining low priority background tasks. The nature of these tasks are non-user-impacting. A further update will follow within that timeframe.
Posted Mar 01, 2023 - 12:32 UTC
Update
We continue to clear the backlog of batch jobs remaining to be processed. All portals continue to operate as normal. A further update will be provided in 30 minutes.
Posted Mar 01, 2023 - 10:43 UTC
Monitoring
Portal access remains healthy, no issues since our update 5 hours ago). Delays in batch job processing is still being worked with delays experienced now typically under 30 minutes. We are working to remove any delays and return all operations to normal, and will provide an update again in 30 minutes.
Posted Mar 01, 2023 - 09:45 UTC
Update
We have identified the issue and are continuing to monitor to ensure that portal connectivity is operational. There is a delay with some batch jobs which we are working to resolve.
Posted Mar 01, 2023 - 05:27 UTC
Update
We are continuing to monitor for portal connectivity issues. There is a delay with some batch jobs which we are working to resolve.
Posted Mar 01, 2023 - 04:36 UTC
Update
We are continuing to investigate this issue.
Posted Mar 01, 2023 - 03:53 UTC
Update
We are continuing to investigate intermittent connectivity issues to portals.
Posted Mar 01, 2023 - 03:48 UTC
Investigating
We are investigating reports of connectivity issues to LearnUpon portals. We will provide a further update once more details are available.
Posted Mar 01, 2023 - 03:20 UTC
This incident affected: LearnUpon Application (LearnUpon Application - EU Region, LearnUpon API).