Connectivity issues on the LearnUpon application in the EU region

Incident Report for LearnUpon

Resolved

At 18:40 UTC, this incident was resolved.
Posted Jun 10, 2025 - 19:48 UTC

Update

Since 18:40 UTC, the LearnUpon application response times have returned to normal and are stable after making a change to reduce the number of batch jobs being run concurrently in the application. We continue to investigate the root cause of the issue.
Posted Jun 10, 2025 - 19:22 UTC

Update

We are continuing to investigate the issue. Customers will be experiencing latency when accessing the LearnUpon application. The next update will be sent in the next 30 minutes.
Posted Jun 10, 2025 - 18:41 UTC

Update

We are continuing to investigate this issue.
Posted Jun 10, 2025 - 18:08 UTC

Investigating

Since 16:30 UTC, the LearnUpon application has been experiencing high load. Customers will experience connectivity issues and slow latency as a result. The issue is currently under investigation. The next update will be sent in the next 30 minutes.
Posted Jun 10, 2025 - 18:06 UTC
This incident affected: LearnUpon Application (LearnUpon Application - EU Region).