Intermittent Connectivity Issues on the LearnUpon application in the EU region

Incident Report for LearnUpon

Resolved

As of 20:12 UTC, this incident is resolved. The root cause has been identified and mitigations have been put in place to prevent it from reoccurring. We apologise for any inconvenience caused.

Posted Jul 09, 2025 - 22:00 UTC

Update

The application remains stable at this time.

Posted Jul 09, 2025 - 21:08 UTC

Update

Customers should no longer see impact. However we continue to investigate the root cause.

Posted Jul 09, 2025 - 20:34 UTC

Investigating

At 18:36 UTC, the LearnUpon application in the EU region started to see intermittent issues where customers may be experiencing connectivity issues to the application. The issues are not sustained and have been in small periods of impact. Investigations are ongoing. We will send an update in the next 30 minutes.

Posted Jul 09, 2025 - 20:24 UTC

This incident affected: LearnUpon Application (LearnUpon Application - EU Region).