Elevated Error Rates
Incident Report for LearnUpon
Resolved
The incident in relation to elevated error rates has been resolved fully as of this morning (UTC/GMT). Apologies for the inconvenience this will have caused.
Posted Aug 06, 2021 - 15:26 UTC
Monitoring
We have mitigated fully and the error rates are back to normal. We're continuing to monitor and will provide a confirmation update once a permanent fix has been introduced in the morning (UTC). The extent of impact was most portals being affected, but only a minority of requests (at worst) affected, and only for brief spurts of a few seconds over the period. For now, we consider the issue resolved and have not seen errors since.
Posted Aug 05, 2021 - 19:40 UTC
Update
We have identified the issue as a failed networking component and are working on mitigation in the next few minutes.
Posted Aug 05, 2021 - 19:30 UTC
Identified
We are continuing to investigate possible mitigation for the increased level of errors (minority of requests, but affecting most portals)
Posted Aug 05, 2021 - 19:15 UTC
Investigating
We've identified a sporadic increase in the rate of errors and are investigating the issue, currently. This is affecting a minority of requests to most portals. We'll update within 30 minutes or sooner as have more details to share.
Posted Aug 05, 2021 - 18:35 UTC
This incident affected: LearnUpon Application (LearnUpon Application, LearnUpon API).